• Departmental Trainer (Network Development)

    Job Location US-IL-Chicago
    Job ID
    Training and Development
    Business Line
    CMC Corporate
  • Overview

    Who we are:


    Meridian, a WellCare Company, is part of a national network of passionate leaders, achievers, and innovators dedicated to making a difference in the lives of our members, our providers and in the healthcare industry.


    We provide government-based health plans (Medicare, Medicaid, and the Health Insurance Marketplace) in Michigan, Illinois, Indiana, and Ohio.  As a part of the WellCare Family of companies, we deliver healthcare excellence to millions of members nationwide.


    Our associates work hard, play hard, and give back. Meridian associates enjoy an exceptional experience and culture including special events, company sports teams, potlucks, Bagel Fridays, and volunteer opportunities.


    A Day in the Life of a Departmental Trainer:


    Support company initiatives, department training needs and ongoing improvement through employee training and Meridian University course development.  This includes the support of corporate expansion requiring training of new and existing employees to support departments and lines of business. This position is responsible for providing training for the new hires and current staff after the completion of New Employee Orientation.  This includes the development and maintenance of departmental training material, conducting training sessions and assessing staff training needs.


    • Develop and maintain training materials specific to designated departments including all product lines and Compliance
    • Continually identify and assess training needs for staff and develop mechanisms to address these needs
    • Schedule departmental training for new employees
    • Conduct department specific training sessions to instruct staff on all aspects of the department to meet accreditation standards
    • Work in conjunction with the department training leadership and department leadership on weekly training sessions with all staff
    • Document training sessions and all materials to meet accreditation and corporate standards
    • Provide feedback to the leadership team on status of training and staff comprehension
    • Make recommendations to implement improved processes
    • Embody the corporate culture in all interactions
    • Work closely with the Curriculum and Reporting team to ensure appropriate documentation and formatting of training materials
    • Promote an image of professionalism and excellence in customer service through personal examples
    • Consistently demonstrate compliance with HIPAA regulations, professional conduct and ethical practice
    • Maintains strict confidentiality of employee and organizational information
    • Develop teaching aids including training manuals, demonstration models, reference material and visual aids
    • Track, record, and maintain attendance records for all training conducted
    • Participate in creating, facilitating, and advising initial and ongoing training initiatives to inform and advise operations staff of practices and procedures
    • Conduct research and analysis, and deliver training programs to anticipate training business needs and trends for new business in the future
    • Provide feedback to management concerning possible problems or areas of improvement
    • Increase efficiency through development of multiple training formats: live, WebEx, computer based modules, etc. per needs of the requestor
    • Formulate training policies and schedules utilizing knowledge of identified training needs, company production processes, business systems, or changes in products, procedures or services


    What you can bring to Meridian:

    • Bachelor’s degree or Fellow Designation from the Academy of Healthcare Management (AHM) is required
    • Two years’ experience in a managed care organization preferred
    • One year of training, coaching or mentoring preferred
    • Knowledge of Frame Maker, Captivate and Robohelp preferred
    • Experience in a managed care organization preferred

    What Meridian can offer you:

    • Our healthcare benefits include a variety of plans that are effective on the first day of employment for our new full-time team members. 
    • Opportunity to work with the industry’s leading technologies and participate in unique projects, demonstrations, conferences, and exclusive learning opportunities.
    • Meridian offers 401k matching that is above the national average. 
    • Full-time Meridian employees are eligible for tuition reimbursement towards Bachelor’s or Master’s degrees.
    • Meridian was named Detroit's #1 Fastest Growing Company by Crain's Magazine, so it is a great time to get involved with Meridian. 


    Equal Opportunity Employer



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