Meridian

  • Systems Operations Engineer - NOC

    Job Location US-MI-Detroit
    Job ID
    2018-5754
    Category
    Information Technology
    Business Line
    CMC Corporate
  • Overview

    Who we are:

    Meridian, a WellCare Company, is part of a national network of passionate leaders, achievers, and innovators dedicated to making a difference in the lives of our members, our providers and in the healthcare industry.

     

    We provide government-based health plans (Medicare, Medicaid, and the Health Insurance Marketplace) in Michigan, Illinois, Indiana, and Ohio.  As a part of the WellCare Family of companies, we deliver healthcare excellence to millions of members nationwide.

     

    Our associates work hard, play hard, and give back. Meridian associates enjoy an exceptional experience and culture including special events, company sports teams, potlucks, Bagel Fridays, and volunteer opportunities.

     

    A Day in the Life of a Systems Operations Engineer - NOC:

     

    Responsible for technical services work in an integrated server network and voice environment. This position performs a full range product administration requiring a technical computer background. Responsibilities include installing and configuring network devices; diagnosing and resolving communication hardware and software problems; implementing and monitoring systems security products and procedures. This position advises management on product development and conducts user training and product demonstrations. Supervision may be exercised over lower level technical personnel.

    Responsibilities

    • Responsible for the 24x7x356 monitoring of all network systems and escalations for client side support
    • Ability to work off business hours and weekends
    • Send incident and problem updates to defined internal teams in accordance to defined notification procedures
    • Identify and solve complex, systemic problems spanning multiple systems and teams
    • Identify and solve complex, systemic problems spanning multiple systems and teams
    • Develop tools and solutions to increase the operational efficiency
    • Automate and/or execute IT infrastructure-related projects such as platform migrations and information security policy updates.
    • Production issue remediation on new & existing installations ensuring systems continue to meet business requirements.
    • Independently troubleshoot, resolve and own complex problems
    • Keep up-to-date with emerging technologies, primarily with new functionality deployed within a virtualized environment
    • Determine how software packages will be installed for all applications
    • Manage all production infrastructure and application alerts
    • Monitor network performance and coordinate system maintenance
    • Manage and optimize servers and network performance for capacity planning in order to ensure resources meet customer demands
    • Work closely with the engineering teams to ensure the various software components can be managed in a production environment 
    • Assist in the administration, operation, and support of the company's local and wide area network systems and services
    • Install new releases and updates, for Microsoft Windows and Red Hat Linux servers, network printers, wireless network devices, and other network peripherals and peripheral control devices
    • Create plans for network server backup and restoration for the execution of the HPM Disaster Recovery Plan, if necessary
    • Test and evaluate software and hardware products in order to applicability and value to the organizations operations
    • Ensure test regions are available for all systems and applications to be used by system programmers and operations personnel
    • Maintain good housekeeping and a safe working environment in the Server Room and associated storage areas
    • Perform other duties as assigned

    Qualifications

    • Associate Degree is required
    • Bachelor Degree preferred
      • Degree requirements may be substituted with an equivalent combination of education, training and experience
    • ITIL Foundations preferred
    • Certification in IT related discipline is preferred
    • Minimum of two years’ experience as an Jr. Operations Engineer is required
    • Experience working medium to large data centers is required
    • Intermediate Experience with VMware hosts, vCenter Server and VMs
    • Previous experience working on projects with deadlines
    • Knowledge of commonly used concepts, practices, and procedures within the network field
    • Working knowledge of storage and back-up/recovery practices and procedures
    • Working knowledge of Business Continuity and Disaster Recovery
    • Working knowledge and experience in Windows and Linux Operating Systems
    • Identify issues and determine the appropriate course of action to remediate
    • Installation, configuration, and maintenance of all aspects of the datacenter
    • Scripting ability, especially using shell, Python and PowerShell
    • Designing and supporting server systems and supporting software
    • Ability to leverage experience, demonstrate initiative and exercise good judgment in managing complex situations
    • Detail oriented: Errors can result in substantial delays, expenses, and disruption on projects
    • Able to work on multiple projects/priorities in a deadline-driven environment
    • Must be able to remain calm in pressure situations and adapt quickly to change
    • Able and willing to travel occasionally

     

    What Meridian can offer you:

    • Our healthcare benefits include a variety of plans that are effective on the first day of employment for our new full-time team members.
    • Opportunity to work with the industry’s leading technologies and participate in unique projects, demonstrations, conferences, and exclusive learning opportunities.
    • Meridian offers 401k matching that is above the national average.
    • Full-time Meridian employees are eligible for tuition reimbursement towards Bachelor’s or Master’s degrees.
    • Meridian was named Detroit's #1 Fastest Growing Company by Crain's Magazine, so it is a great time to get involved with Meridian. 

     

    Equal Opportunity Employer

    #MSTR

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